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    Return Policy

    Thank you for shopping at Doviono! We want you to love what you ordered. If something isn’t right, our return policy makes it simple to get the help you need.

    1. Return Eligibility

    You may request a return within 30 days of receiving your order if:

    • Items are unused, unwashed, unworn, and in the same condition as received.

    • All tags, labels, and original packaging are intact.

    2. Non-Returnable Items

    Certain items cannot be returned, including:

    • Final sale or clearance items labeled “non-returnable.”

    • Personalized or custom items.

    • Intimate apparel, underwear, or swimwear (unless hygiene seals are intact).

    • Gift cards.

    3. Return Process

    1. Contact us at support@doviono.myshoplaza.com with your order number, the item(s) you want to return, and the reason.

    2. We will send you a Return Authorization and instructions.

    3. Ship the item(s) back within 7 days of receiving the authorization.

      • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

      • Use a trackable shipping method and keep proof of postage.

    4. Refunds

    • Once we receive and inspect your return, we will notify you of approval or denial.

    • If approved, your refund will be issued to your original payment method within 7–10 business days.

    • Original shipping charges (if any) are non-refundable. If your order qualified for free shipping, a portion of the shipping cost may be deducted from your refund for partial returns.

    5. Exchanges

    For a different size, color, or item, please return the original product for a refund and place a new order. If you received the wrong or defective item, contact us and we will cover return shipping and send a replacement.

    6. Defective or Incorrect Items

    If your order arrived damaged, defective, or incorrect, please contact us within 5 days of delivery with your order number and photos of the issue. We will quickly arrange a replacement or a full refund.

    7. Refund Denial

    We reserve the right to deny refunds if items are:

    • Returned after the 30-day window.

    • Worn, damaged, washed, or missing tags/packaging.

    • Returned without following the correct process.

    8. Contact Us

    If you have questions or need help with your return, reach out to us: